July 2025 License Entitlements and Restrictions

Effective for Enterprise deals starting July 28, 2025

This page describes Luciq’s license entitlements, restrictions and definitions for Luciq Enterprise customers. See the glossary below if any word is unclear.

For more information on the licensing terms please see luciq.ai/terms

Glossary

Term	Definition
Account	Container for your Apps, Users, and Data in Luciq.
App	One mobile application bundle ID connected to Luciq.
User	A user who downloaded your App, whether the user opted in or out of analytics sharing.
Daily Active Users (DAU)	The number of unique users who start at least one Session in any 24-hour window. Your Account DAU equals the sum of DAU for every App in the Account.
Session	One instance of a User running the app for at least one second.
SDK (Software Development Kit)	The Luciq library you embed in your App to collect telemetry such as crashes, performance data, and user feedback.
Telemetry	Data automatically sent from the SDK to Luciq, including session counts, crashes, and performance metrics.
Trace	A timed performance span such as a screen load or network call.

1) What You Are Buying?

This section summarizes what your license includes and how usage is measured. As part of your license, you purchase a range of daily active users (DAU) for any of the following products:

1. Bug Reporting

2. Crash Reporting

3. Application Performance Monitoring (APM)

4. Session Replay

5. Surveys

6. Rollout management

7. App Ratings and Reviews

2) DAU Definitions and Session Entitlements

Here’s how we define and measure usage across users and sessions, and how that translates into your entitlements.

How we calculate DAU?

Luciq reconciles two trusted signals:

1. Third-party app-store analytics (for example, Sensor Tower) that report how many people opened your App each day.

2. First-party telemetry from the Luciq SDK embedded in your App.

We compare the two streams and count the higher value so your invoice reflects real-world usage.

Session Entitlement

For every 1 DAU you are entitled to 180 Sessions per month.

3) Role Types: Who Can Do What?

This section outlines the access levels available for team members within your account.

Role	Access Scope
Member	Edit rights on assigned Apps
Associate	Read-only rights on assigned Apps, with limited debugging
Observer	Read-only on aggregated analytics

The Enterprise Plan includes 100 Observers. Additional Observers can be provisioned upon written request. You may add additional Members or Associates for a fee at any time.

4) Platform Entitlements

Purchase of the Luciq Platform entitles you to:

• Unlimited Apps per account

• Unlimited available integrations

5) Usage Entitlements

This section defines what each product includes and the limits associated with them. You only receive access to products listed on your Order Form.

Crash Reporting

What you get with Luciq’s Crash Reporting, including event limits, retention, and dashboard performance guarantees.

Item	Value
Event allowance	Luciq supports unlimited events, constrained only by the following rate limits (requests/min/app): Crashes: 3,000 ANR Errors: 2,000 Non-Fatal Errors: 2,000 Force Restarts: 2,000 App Hangs: 2,000
Crash-group cap	5,000 groups in the dashboard list
Pattern search	Up to 1,000 values returned
Data retention	180 days
Crash Sync timing	Crashes are sent on the next app launch (i.e., when the user reopens the app).

Crash Filter Limits

Filter	Limit
App versions	400
Devices	300
Operating systems	150
Current views	300
Feature flags	4000
User-attribute keys	100

Log limits per crash occurrence

Limits are configurable; these are the default limits.

Platform	Console Logs	Luciq Logs	Network Logs	Network Request Size
iOS	500 lines	1000 lines, 500 chars each	100 entries	10KB
Android	700 lines	1000 lines, 500 chars each	100 entries	10KB

Stacktrace limits per crash

Limits are configurable; these are the default limits.

Platform	Stacktrace Frames	Background Threads
iOS	50 lines/frames	No limits
Android	100 lines/frames	200 threads

Bug Reporting

Details of what’s included in Bug Reporting, including allowances, and retention.

Item	Value
Event allowance	Unlimited bug reports, subject to the general rate limit for non-critical events (30,000 requests/min/App)
Data retention	365 days
Bug Reporting Sync timing	Bugs are sent in real time.

Log limits per bug

Limits are configurable; these are the default limits.

Platform	Console Logs	Luciq Logs	Network Logs	Network Request Size
iOS	500 lines	1000 lines, 500 chars each	100 entries	10KB
Android	700 lines	1000 lines, 500 chars each	100 entries	10KB

Application Performance Monitoring (APM)

This section outlines APM limits, including supported event types, rate limits, and data retention.

Item	Value
Event allowance	Unlimited traces (app launches, screens, networks, hangs, screen rendering).Ingest shares the 2,000,000 requests/min/App pool with other non-critical events.
Data retention	8 Weeks
APM Sync timing	Session data is synced every 6 hours, but only after the user reopens the app.

Group limits per metric

Limits are configurable; these are the default limits.

Platform	Network	Flows	Screen Loading	Screen Rendering	Webviews
iOS & Android	10,000 URL Groups	10,000 Flows	500 Screens	500 Screens	500 Webviews

Session Replay

What’s included in Session Replay usage, including ingestion limits, retention periods, and dashboard guarantees.

Item	Value
Event allowance	Unlimited sessions, rate-limited at 6,000 requests/min/App
Data retention	4 weeks
Session Replay Sync timing	Session data is synced every 6 hours, but only after the user reopens the app

Surveys

What’s included in Surveys usage, including ingestion limits, retention periods, and dashboard guarantees.

Item	Value
Event allowance	Unlimited Surveys, rate-limited at 35,000 requests/min/App
Data retention	365 days
Surveys Sync timing	Surveys are sent in real time.

Rollout Management

What’s included in Rollout Management usage, including ingestion limits and retention periods.

Item	Value
Event allowance	Unlimited Rollouts
Data retention	No Data Retention