License Entitlements and Restrictions
Effective for Enterprise deals starting November 5, 2025
This page describes Luciq’s license entitlements, restrictions and definitions for Luciq Enterprise customers. See the glossary below if any word is unclear.
For more information on the licensing terms please see luciq.ai/terms
Glossary
Account
Container for your Apps, Users, and Data in Luciq.
App
One mobile application bundle ID connected to Luciq.
User
A user who downloaded your App, whether the user opted in or out of analytics sharing.
Daily Active Users (DAU)
The number of unique devices that start at least one Session in any 24-hour window. If the same user uses the app on multiple devices, each device counts separately.
Session
One instance of a User running the app for at least one second.
SDK (Software Development Kit)
The Luciq library you embed in your App to collect telemetry such as crashes, performance data, and user feedback.
Telemetry
Data automatically sent from the SDK to Luciq, including session counts, crashes, and performance metrics.
Trace
A timed performance span such as a screen load or network call.
1) What You Are Buying?
This section summarizes what your license includes and how usage is measured. As part of your license, you purchase a range of daily active users (DAU) for any of the following products:
Bug Reporting
Crash Reporting
Application Performance Monitoring (APM)
Session Replay
Surveys
Rollout management
App Ratings and Reviews
2) DAU Definitions and Session Entitlements
Here’s how we define and measure usage across users and sessions, and how that translates into your entitlements.
How we calculate DAU?
Pre-purchase: We use third-party app-store analytics (e.g., Sensor Tower) to estimate your DAU and determine the appropriate range.
Post-onboarding: We use Luciq SDK telemetry from your app to measure your actual DAU.
Session Entitlement
For every 1 DAU you are entitled to 180 Sessions per month.
3) Role Types: Who Can Do What
This section outlines the access levels available for team members within your account.
Member
Edit rights on assigned Apps
Associate
Read-only rights on assigned Apps, with limited debugging
Observer
Read-only on aggregated analytics
The Enterprise Plan includes 100 Observers. Additional Observers can be provisioned upon written request. You may add additional Members or Associates for a fee at any time.
4) Platform Entitlements
Purchase of the Luciq Platform entitles you to:
Unlimited Apps per account
Unlimited available integrations
5) Usage Entitlements
This section defines what each product includes and the limits associated with them. You only receive access to products listed on your Order Form.
Crash Reporting
What you get with Luciq’s Crash Reporting, including event limits, retention, and dashboard performance guarantees.
Item
Value
Event allowance
Luciq supports unlimited events, constrained only by the following rate limits (requests/min/app):
Crashes: 3,000
ANR Errors: 2,000
Non-Fatal Errors: 2,000
Force Restarts: 2,000
App Hangs: 2,000
Crash-group cap
5,000 groups in the dashboard list
Pattern search
Up to 1,000 values returned
Data retention
Fatal Crashes: 6 Months
App Hangs: 6 Months
ANRs: 6 Months
Non-Fatals: 1 Month
dYSM & Mapping Files: 90 Days if not used
Crash Sync timing
Crashes are sent on the next app launch (i.e., when the user reopens the app).
Crash Filter Limits
App versions
400
Devices
300
Operating systems
150
Current views
300
Feature flags
4000
User-attribute keys
100
Log limits per crash occurrence
Limits are configurable; these are the default limits.
iOS
500 lines
1000 lines, 500 chars each
100 entries
10KB
Android
700 lines
1000 lines, 500 chars each
100 entries
10KB
Stacktrace limits per crash
Limits are configurable; these are the default limits.
iOS
50 lines/frames
No limits
Android
100 lines/frames
200 threads
Bug Reporting
Details of what’s included in Bug Reporting, including allowances, and retention.
Event allowance
Unlimited bug reports, subject to the general rate limit for non-critical events (30,000 requests/min/App)
Data retention
365 days
Bug Reporting Sync timing
Bugs are sent in real time.
Log limits per bug
Limits are configurable; these are the default limits.
iOS
500 lines
1000 lines, 500 chars each
100 entries
10KB
Android
700 lines
1000 lines, 500 chars each
100 entries
10KB
Application Performance Monitoring (APM)
This section outlines APM limits, including supported event types, rate limits, and data retention.
Event allowance
Unlimited traces (app launches, screens, networks, hangs, screen rendering).Ingest shares the 2,000,000 requests/min/App pool with other non-critical events.
Data retention
8 Weeks
APM Sync timing
Session data is synced every 6 hours, but only after the user reopens the app.
Group limits per metric
Limits are configurable; these are the default limits.
iOS & Android
10,000 URL Groups
10,000 Flows
500 Screens
500 Screens
500 Webviews
Session Replay
What’s included in Session Replay usage, including ingestion limits, retention periods, and dashboard guarantees.
Event allowance
Unlimited sessions, rate-limited at 6,000 requests/min/App
Data retention
4 weeks
Session Replay Sync timing
Session data is synced every 6 hours, but only after the user reopens the app
Surveys
What’s included in Surveys usage, including ingestion limits, retention periods, and dashboard guarantees.
Event allowance
Unlimited Surveys, rate-limited at 35,000 requests/min/App
Data retention
365 days
Surveys Sync timing
Surveys are sent in real time.
Rollout Management
What’s included in Rollout Management usage, including ingestion limits and retention periods.
Event allowance
Unlimited Rollouts
Data retention
No Data Retention
Version History:
Previous Version
July 1, 2025
Last updated