Legacy License Entitlements and Restrictions

License entitlements and restrictions for Luciq Enterprise customers on legacy pricing, where usage is charged by Stitched Sessions.

Effective starting July 22, 2026 for Enterprise deals on legacy (stitched-session) pricing

This page describes Luciq's license entitlements, restrictions and definitions for Luciq Enterprise customers on legacy pricing, where usage is charged based on Stitched Sessions. See the glossary below if any word is unclear.

For more information on the licensing terms please see luciq.ai/terms

Glossary

Term	Definition
Account	Container for your Apps, Users, and Data in Luciq.
App	One mobile application bundle ID connected to Luciq.
User	A user who downloaded your App, whether the user opted in or out of analytics sharing.
Foreground Session	One instance of a User running the app for at least one second where it is visible on screen.
Background Session	A Session generated while the App runs in the background without being visible on screen (e.g., location tracking, background sync, push handling).
Stitched Session (Billable Session)	The unit of billable usage. A Stitched Session groups consecutive foreground Sessions of the same User into a single billable session: if a new Session starts within the session timeout (30 minutes by default) of the User's last foreground activity, it is stitched into the current Stitched Session; otherwise, it starts a new Stitched Session. Only foreground Sessions count toward Stitched Sessions.
SDK (Software Development Kit)	The Luciq library you embed in your App to collect telemetry such as crashes, performance data, and user feedback.
Telemetry	Data automatically sent from the SDK to Luciq, including session counts, crashes, and performance metrics.
Trace	A timed performance span such as a screen load or network call.

1) What You Are Buying?

This section summarizes what your license includes and how usage is measured. As part of your license, you purchase a contracted number of Stitched Sessions per month for any of the following products:

1. Bug Reporting
2. Crash Reporting
3. Application Performance Monitoring (APM)
4. Session Replay
5. Surveys
6. Rollout management
7. App Ratings and Reviews

2) Stitched Session Definitions and Entitlements

Here's how we define and measure usage across users and sessions, and how that translates into your entitlements.

How we calculate Stitched Sessions?

• Pre-purchase: We use third-party app-store analytics (e.g., Sensor Tower) to estimate your monthly session volume and determine the appropriate Stitched Session tier.
• Post-onboarding: We use Luciq SDK telemetry from your app to measure your actual Stitched Sessions.

Stitching is performed by the SDK: consecutive foreground sessions separated by less than the session timeout (30 minutes by default) are merged into one Stitched Session. Your monthly billable usage is the count of Stitched Sessions across all your Apps.

Foreground and Background Sessions

Your license includes capture of all foreground sessions, which count toward your Stitched Sessions. Background session capture is included only when listed on your Order Form — it is priced separately and is not part of the standard license.

3) Team Members and Apps Limits

Legacy pricing includes a limit on the number of team members and a limit on the number of Apps, both defined per customer in your Order Form. You may add additional members or Apps beyond your contracted limits for a fee at any time.

4) Platform Entitlements

Purchase of the Luciq Platform entitles you to:

• Apps up to your contracted limit (defined per customer)
• Unlimited available integrations

5) Usage Entitlements

• This section defines what each product includes and the limits associated with them. You only receive access to products listed on your Order Form.
• If your Order Form specifies different retention for any product, your Order Form takes precedence.
• Need longer retention? Data retention can be extended by request. Please contact our Sales team.

Standard data retention

Use this section as the default retention snapshot for this version. The detailed per-product retention remains listed under each product below.

Data Type	Enterprise Tier
Bugs/Issues	365 days
Crash Reports	180 days
APM Events	60-90 days
User Sessions	365 days
Chats/Communication	365 days
Survey Responses	180 days
Feature Requests	180 days
Aggregated Metrics	180-397 days
Logs	2 months (default)

Crash Reporting

What you get with Luciq's Crash Reporting, including event limits, retention, and dashboard performance guarantees.

Item	Value
Event allowance	Luciq supports unlimited events, constrained only by the following rate limits (requests/min/app): Crashes: 3,000 ANR Errors: 2,000 Non-Fatal Errors: 2,000 Force Restarts: 2,000 App Hangs: 2,000
Non-fatal allowance	Your license includes a monthly non-fatal event allowance of 5% of your contracted Stitched (Billable) Sessions. Example: an order form with 30M Stitched Sessions/month includes up to 1.5M non-fatal events per month.
Crash-group cap	5,000 groups in the dashboard list
Pattern search	Up to 1,000 values returned
Data retention	Fatal Crashes: 6 Months App Hangs: 6 Months ANRs: 6 Months Non-Fatals: 1 Month dYSM & Mapping Files: 90 Days if not used
Crash Sync timing	Crashes are sent on the next app launch (i.e., when the user reopens the app).

Crash Filter Limits

Filter	Limit
App versions	400
Devices	300
Operating systems	150
Current views	300
Feature flags	4000
User-attribute keys	100

Log limits per crash occurrence

Limits are configurable; these are the default limits. Logs are retained for 2 months by default.

Platform	Console Logs	Luciq Logs	Network Logs	Network Request Size
iOS	500 lines	1000 lines, 500 chars each	100 entries	10KB
Android	700 lines	1000 lines, 500 chars each	100 entries	10KB

Stacktrace limits per crash

Limits are configurable; these are the default limits.

Platform	Stacktrace Frames	Background Threads
iOS	50 lines/frames	No limits
Android	100 lines/frames	200 threads

Bug Reporting

Details of what's included in Bug Reporting, including allowances, and retention.

Item	Value
Event allowance	Unlimited bug reports, subject to the general rate limit for non-critical events (30,000 requests/min/App)
Data retention	365 days
Bug Reporting Sync timing	Bugs are sent in real time.

Log limits per bug

Limits are configurable; these are the default limits. Logs are retained for 2 months by default.

Platform	Console Logs	Luciq Logs	Network Logs	Network Request Size
iOS	500 lines	1000 lines, 500 chars each	100 entries	10KB
Android	700 lines	1000 lines, 500 chars each	100 entries	10KB

Application Performance Monitoring (APM)

This section outlines APM limits, including supported event types, rate limits, and data retention.

Item	Value
Event allowance	Unlimited traces (app launches, screens, networks, hangs, screen rendering).Ingest shares the 2,000,000 requests/min/App pool with other non-critical events.
Data retention	8 Weeks
APM Sync timing	Session data is synced every 6 hours, but only after the user reopens the app.

Group limits per metric

Limits are configurable; these are the default limits.

Platform	Network	Flows	Screen Loading	Screen Rendering	Webviews
iOS & Android	10,000 URL Groups	10,000 Flows	500 Screens	500 Screens	500 Webviews

Session Replay

What's included in Session Replay usage, including ingestion limits, retention periods, and dashboard guarantees.

Item	Value
Event allowance	Unlimited sessions, rate-limited at 6,000 requests/min/App
Data retention	4 weeks
Session Replay Sync timing	Session data is synced every 6 hours, but only after the user reopens the app

Surveys

What's included in Surveys usage, including ingestion limits, retention periods, and dashboard guarantees.

Item	Value
Event allowance	Unlimited Surveys, rate-limited at 35,000 requests/min/App
Data retention	365 days
Surveys Sync timing	Surveys are sent in real time.

Rollout Management

What's included in Rollout Management usage, including ingestion limits and retention periods.

Item	Value
Event allowance	Unlimited Rollouts
Data retention	No Data Retention