# Zendesk

### [Zendesk](https://www.luciq.ai/integrations/zendesk)

We know that you care about your customers' engagement a lot. If you are using Zendesk to handle the process, you can forward all your crash reports, bug reports and chats to your Zendesk account.

Normally when you reply to your users through Zendesk, they receive your replies as emails. The best thing about linking your Luciq account with your Zendesk account is that your **users will receive your replies as emails and in-app as well**.\
You can reply to your users either from your Luciq dashboard or your Zendesk account and in both cases, they will see your replies within your application.

{% stepper %}
{% step %}
**Enter your Zendesk host URL and authenticate**

First, enter the host URL of your Zendesk dashboard then select *Authenticate Zendesk*.
{% endstep %}

{% step %}
**Approve the integration in Zendesk**

Once redirected to Zendesk, click *Allow* to approve the integration.
{% endstep %}

{% step %}
**Configure Organization and Assignee**

Set up the **Organization** and **Assignee** to forward to. You can also choose which details get forwarded as well.
{% endstep %}

{% step %}
**Test the integration**

At this point, we just need to test your integration so that we're sure everything is working smoothly.
{% endstep %}

{% step %}
**Finalize setup and options**

All done! Your integration is now set-up and ready to go. From this final page, you can allow automatic forwarding (don't worry though, this can be reconfigured at any time!) as well as synced replies.
{% endstep %}

{% step %}
**Example of forwarded issue in Zendesk**

Issues forwarded to Zendesk should look something like this.
{% endstep %}
{% endstepper %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.luciq.ai/product-guides-and-integrations/integrations/zendesk.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.